Services
Consulting
CustomerGurus can help brands analyze their current customer service state and develop their future state roadmap for delivering amazing customer and agent experience. We’re big believers in leading with self-service and automation, and making it easy for agents to help customers quickly.
Customer Journey mapping
We can help brands go through the process of creating a customer journey map - a visual story of your customers' interactions with your brand. This exercise helps businesses step into their customer's shoes and see their business from the customer's perspective.
CX/AX Assessments
Customer and Agent Assessments can be very eye-opening for customer service leaders to help them realize service failures or miss opportunities to WOW. Understand how your brand ranks compared to competitors.
Digital customer experience strategy
Whether your brand is looking to launch news channels, create effortless digital experiences, or fix broken processes in current channels, CustomerGurus can help with self-service, social, community, chat, messaging or email.
Voice of the customer & surveys
Decoding the voice of the customer is critical to being able to react quickly to customers needs and provide these valuable insights back into the business.
Customer Service Training
Does your customer service team need help understanding how to navigate a new digital channel, or how to provide empathy to go the extra mile for the customer? CustomerGurus can help by training agents to build confidence, empathy, and legendary customer experience.
Keynote Speaking
Lauren has been been speaking at customer service industry conferences for the last 16 years on the topic of CX Innovation. Below is a list of some prior speaking engagements: