SERVICES
Innovating CX
With over 16 years of experience in the customer service industry, I have helped hundreds of brands innovate the customer experience. My mission is to help today’s customer service leaders build effortless customer and agent experiences, expand digital channels, perfect self-service, drive AHT down using automation, and decode the voice of the customer using analytics.
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Interested in learning more about CustomerGurus can help your brand?
Testimonials
“I met Lauren when searching for an innovative, customer focused partner to help launch a new guest-facing, retail CX Service Team in the social media space. She helped educate me, my leaders and teams on current state, helped build a road-map for implementation and provided staffing recommendations based on industry best practices and research. Lauren is great at connecting people, process and technology to create service teams with a focus on feedback loops to drive change. She is personable, enthusiastic and a good business partner. ”
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MY PROMISE
Anyone that knows me, knows that I have a high energy and enthusiasm for the customer service industry and an unmatched passion and love for amazing customer experience. I promise to harness that passion to help your brand create effortless agent and customer experiences in the form of vision, strategy, and operational excellence.
About Me
MY NAME IS Lauren kindzierski
I’ve been in the customer service industry for over 16 years helping hundreds of brands innovate and drive effortless CX. In 2020, I was recognized by Gulfshore Business as a member of the Top 40 under 40. In 2016, I was awarded a Silver Stevie Award for Women in Business – Executive of the Year. In 2014, Lauren was ranked 39 out of the Top 100 customer experience influencers in a report published by Onalytica. My accomplishments have also been featured on WDIV Local 4 News Detroit, CX Insights Magazine, CRM Magazine, Multichannel Merchant, Call Center Times and many other industry publications.